Grievance Procedure

• All minor complaints or grievances relating to the gymnastic training or behaviour of members should in the first instance be addressed by speaking with the coach in charge of your child’s group at an appropriate time. Should the complainant not be satisfied with the response from the coach then the complaint should be addressed by speaking to the Director of the club, Chloe Carey

• If your concern is regarding a specific incident please make a note of the date and time it occurred and report it as soon as possible. Please also make a note of the key facts relating to the incident

• If you have a general concern please make a note of the main points of your concern and report them to the Session Manager or the Coach in charge of the section. See below for details

• All major complaints or grievances relating to the gymnastic training or behaviour of members should in the first instance be addressed by writing to, or speaking with the Director of the Club. Should the complainant not be satisfied with the response from the Director, the complaint should be further submitted in writing to the welfare officer

• The Welfare officer/ Director will then be in touch to arrange to meet to discuss any issues

• The outcome of the meeting will be recorded and sent to you

Ways of making contact

• You can raise your concerns in person by dropping into the Gym or arranging a meeting

• You can phone if you are not comfortable discussing the issue in person (01423 874793)

• Email addresses for all key people can be found below

• You can send a letter anonymously highlighting your concerns - however, please be aware that it is much more difficult to address the problem if we cannot contact the person who has noticed it.

Please remember that these guidelines are for children as well as parents. It doesn't matter who makes the report, or how old they are, everyone's concerns are equally important and will be treated seriously